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Customer agrees to pay for all Services provided by C&L Broadband Connect including but not limited to charges for installation (if applicable), Equipment, Services, and all applicable local, state, or federal fees, taxes, and surcharges. The monthly charges for each Service or product shall be the then current monthly charges set by C&L Broadband Connect, as posted on our website.

All Customers will be billed for the upcoming month of Service in advance. Full payment for the first month will be required within 14 days of the installation date. The billing date will be based on the date Services started and will continue on the anniversary date each month. If a Customer chooses to change their billing date, the bill will be prorated to accommodate.

C&L Broadband Connect will send an itemized invoice each month to the email address that you provide. Invoices will be generated and sent approximately 14 days before the due date. If either of the before mentioned dates fall on a weekend or holiday, the applicable date will be the next business day.

Services are offered under a month-to-month basis. The term for Services purchased on a monthly basis ends on the day before the same date in the following month. Subsequent terms of this Agreement automatically renew unless you give C&L Broadband Connect written notice of nonrenewal at least 10 days before the end of the monthly term in which the notice is given. Customers that initiate Service (either Phone or Internet) on a month-to-month basis must pay a $100 installation fee.

Each residential Internet Service package includes a modem and one Access Point Wireless Router. If Customer chooses to have more than one router installed, there will be a monthly fee of $9.99 for each additional router, or $15.99 monthly for a whole home package with up to three additional routers.

You will be charged a $40 fee for downgrading your Internet Service to a different level of speed. The change in your monthly fee will be adjusted on the next month’s bill following the change request. If you request to downgrade your Internet Service to a different level of speed, there will be no changes made until the start of the next billing cycle. Services will not be prorated if such Services are cancelled before the end of a service period. Your Service will remain active until the end of the service period. No charges will be incurred for upgrading your Internet Service to a higher level.

If you attempt to terminate Service prior to the end of a monthly term, you will be responsible for the full month’s charges to the end of the then-current term, including, without limitation, any unbilled charges, all of which will immediately become due and payable. Expiration of the term or termination of Service will not excuse you from paying all accrued and unpaid charges due under this Agreement.

For service calls, a $100 service fee will only be applied if a technician has determined the result of the service interruption is due to Customer negligence. C&L Broadband Connect will not be able to troubleshoot any modems or routers that are not provided by C&L Broadband Connect. Additionally, a $50 missed appointment fee will be charged if a technician is scheduled to visit Customer’s home for a service call, but Customer is not home.

For service cancellation, if Equipment is not returned following a disconnection, an Unreturned Equipment Fee will be applied to the account. Equipment fees will include $130 for the modem and $100 for each router.

Payment for service is due no later than Customer’s billing date of the month. C&L Broadband Connects preferred payment method is automatic bank transfer or credit card payment. Auto-payment will be withdrawn on the due date stated on Customer’s bill. Customers will have the option to make a payment online using their checking account information. If this payment is declined, a returned check fee of $25 will be applied to your next month’s billing statement. When you subscribe to our Services, you authorize us to collect from your payment method, including, if applicable, recovery fees and any other outstanding charges. This authorization will remain valid until 30 calendar days after you terminate our authority to charge your payment method.

You agree to pay all charges due and payable for the Services without counterclaim, set-off or deduction, other than amounts reasonably disputed. Failure to pay in full may result in immediate suspension of services, and C&L Broadband Connect shall have no liability for such suspension under any circumstances. During the period of suspension, Services will be unavailable until the account balance is paid in full.

If you reasonably dispute an invoice, you must pay the undisputed amounts and provide written notice of the disputed amounts. Failure to dispute a charge within a 30-day period shall constitute an irrevocable waiver of your right to dispute the charge, unless otherwise provided by law. The parties shall attempt to resolve the dispute in good faith for a period of 30 days from the notice. If any charges remain in dispute at the end of the 30-day period, you will pay the full amount due within 10 days, otherwise C&L Broadband Connect may exercise any available remedies for breach.

If payment is not received within 5 days of the due date, a temporary non-pay disconnection will be placed on your account. This will disable your Services until you make a payment to your account. However, the failure of C&L Broadband Connect to terminate any Services for non-payment of any charges shall not act as a waiver or estoppel to terminate Services of such account for nonpayment of current or future charges. If full payment is received before the next billing cycle, Services will be reactivated, and a $20 reconnection fee will be applied to the account.

All prepaid fees and other payments by Subscriber are non-refundable and non-creditable, except in situations where Customer has made prior arrangement with the Company to terminate service mid-month and has returned Equipment within the time frame set forth in this Agreement.

Customer is responsible for all charges attributable to its account with respect to the Services. You agree to notify C&L Broadband Connect immediately, in writing or by calling the C&L Broadband Connect support line at (870) 628-4221 if you become aware at any time that Service is being stolen or fraudulently used. You are responsible for all usage charges attributable to your account, even if incurred as the result of fraudulent or unauthorized use by third parties, until you report the theft or fraudulent use of the Service. C&L Broadband Connect, may, but is not obligated to, detect, or report unauthorized use or fraudulent use of Service. You agree to save, defend, indemnify, and hold C&L Broadband Connect harmless from all claims, costs, liabilities, and damages arising out of such fraudulent or unauthorized use.

In the event it is necessary to utilize the services of a collection agency or an attorney to recover payments for services rendered, you will be liable for the reasonable cost of collection including, but not limited to, attorney fees and court costs. C&L Broadband Connect reserves the right to refer your account to a collection agency at any time (no time limits apply).

C&L Broadband Connect has no liability for service interruption; however, if you lose Services for more than 24 consecutive hours and the cause of the outage was within our reasonable control, C&L Broadband Connect will provide you a credit for that period if you request one. All credit requests must be made within 30 days of your next bill following the outage or service issue.

The Services shall only be provided to Customer at the address where installation is performed. Customer may not transfer Customer's rights or obligation to the Services to any successor tenant or occupant or to any other address without Provider's prior written approval.

If you wish to move, you must contact the Company for information on Service availability at the new location. Using or moving, or attempting to use or move, the Equipment or Service to a new location is a violation of this Agreement.

You understand and acknowledge that, for C&L Broadband Connect to provide Service, certain Equipment may be provided to you at the physical address where the Service will be provided. You acknowledge that the equipment requirements are subject to change depending upon the specific installation environment provided by you, and C&L Broadband Connect makes no representation or warranty that additional equipment will not be needed.

Equipment is, and shall at all times be, the sole and exclusive property of C&L Broadband Connect. The Equipment may only be used in the premises, and you acknowledge that you may not remove, relocate, or reinstall the Equipment at a location other than the Premises.

You agree to inspect the Equipment upon receipt and immediately notify C&L Broadband Connect of any damages, malfunction, or missing components so that C&L Broadband Connect can take appropriate measures. Once the Equipment has been delivered to your location, it is your responsibility to ensure that the Equipment is not stolen, damaged, or otherwise harmed. The repair of any damage (other than fair wear and tear) will be your responsibility. If any of the Equipment is lost, stolen, or damaged during your ownership, C&L Broadband Connect reserves the right to charge you the retail price of the lost, stolen, or damaged items.

Should the Equipment malfunction for reasons other than misuse or accidental damage, C&L Broadband Connect will repair or replace the product at no charge to you. In the case of malfunctions or damage caused by accident or misuse Equipment repairs will be your responsibility, and C&L Broadband Connect reserves the right to recover its cost of repairs through a service charge. If replacements are needed, C&L Broadband Connect reserves the right to replace the Equipment with an equivalent system.

C&L Broadband Connect is not liable for any damage, injury or loss to any person or property arising from the possession, operation or use of the Equipment. In any event C&L Broadband Connects liability is limited, at C&L Broadband Connects choice, to: (a) replacement with the same or equivalent Equipment; (b) repair of the relevant Equipment.

You agree to allow C&L Broadband Connect and/or our agents to enter the property at which the C&L Broadband Connect Service(s) and/or Equipment will be provided to you (the “Premises”), upon your request, to install, configure, upgrade, maintain, inspect, change, repair and/or remove the Service and/or C&L Broadband Connect Equipment. You warrant that you are either the owner of the Premises or, if you are not the owner of the Premises that you have obtained the consent of the owner for C&L Broadband Connect or its agents to access the Premises for the purposes described herein including, without limitation, consent to attach C&L Broadband Connect Equipment to the outside of the Premises.

All of Provider's Customers will receive an optical network terminal (“ONT”) that will physically connect to the indoor fiber drop at their premise. The type of ONT deployed will vary based upon commercial or residential purposes. For residential purposes, Provider will offer an ONT that by default acts as a residential gateway and provides 2.4 and 5.0 Ghz wireless networks, WiFi network management and connected device management capabilities at no additional charge. If a residential Customer declines to use this residential gateway configuration, the ONT can be configured in bridge mode and provide IP connectivity to Customer-provided equipment. For commercial purposes, an ONT configured in bridged mode will be provided when Customer can connect their commercial grade Customer Premise Equipment device to the Ethernet ports on the ONT. Provider will not configure any Customer-provided equipment. If Customer is provisioned in bridge mode, Provider will only validate that Service is up and active to the Customer’s bridged port on the ONT. Provider cannot perform any network management support on devices behind Customer-provided equipment. Provider's Customers may not connect their own ONT off the fiber drop inside their premise. Any attempt to do so will result in a complete loss of service until a Provider-provided ONT is configured, deployed and tested at the Customer's premises.

The Customer understands and agrees that C&L Broadband Connect does not guarantee that any particular amount of bandwidth on the Service will be made available to the Customer or that any speed or throughput of the Customer’s connection to the Service will be available to the Customer. Service is subject to scheduled and unscheduled maintenance outages; however, C&L Broadband Connect will strive to minimize the impact of scheduled outages.

We monitor our network for utilization trends. We receive regular reports showing changes in network traffic and congestion. C&L Broadband Connect performs routing monitoring on all network links to help ensure that traffic saturation does not occur on a regular basis. We do not set usage limits for our broadband Internet Service. As demand for our Internet Service increases, and as demand for higher bandwidth applications increases, we will monitor effects on network performance and plan upgrades as we deem necessary. Should unforeseen developments in the future make it necessary to implement an active congestion management program, we will update these disclosures as necessary.

The Company assumes no liability for interruption of Service due to circumstances beyond its control, including without limitation, acts of God, natural disaster, fire, civil disturbance, strike or weather.

The Customer understands that the fiber optic service requires electricity at the Customer's service location and if an electrical service outage occurs, all services delivered over the fiber which include Internet Service and could also include Phone Service, will not function during the outage period.

Customer understands that using the Service presents certain security risks that may enable other internet users to gain access to or use of Customer’s equipment or information. Customer is solely responsible for taking all appropriate security measures when using the Service, and agrees that neither C&L Broadband Connect, nor its affiliates, directors, officers, employees, or agents, shall for responsible for security or information breaches. Software or applications installed on Customer-owned equipment, downloaded to your Customer-owned equipment, or available through the internet may contain viruses or other harmful features. It is your sole responsibility to take appropriate precautions to protect your Customer-owned equipment. The Company does not provide or ensure end user security to any Customer-owned device within the Customer Premise. Antivirus or firewall protection for a Customer-owned personal computer, laptop or hand-held device is the sole responsibility of the Customer.

The Company does deploy security measures to secure its network hardware in the data center and the field against unauthorized access. This is accomplished through the use of its network monitoring software and firewall filtering policies within the edge and core of its network.

You are responsible for protecting the information required to access or make modifications to your account (for example, passwords, PINs, secret answers to security questions, etc.). If someone else acquires this information (through no fault of ours), we will assume that you have authorized that person’s use of the information and access to your account. Please report any suspected incidents of unauthorized access to your account or unauthorized disclosure of your account information to C&L Broadband Connect promptly by calling (870) 628-4221, visiting an C&L Broadband Connect business office, or writing to us at PO Box 9, Star City, AR 71667.

We are not responsible for any information provided by you to third parties including credit/debit card or banking information, and this information is not subject to the privacy provisions of this Agreement or the privacy notice for the Services. You assume all privacy, security, and other risks associated with providing any information, including personal information, to third parties via the Services. For a description of the privacy protections associated with providing information to third parties, you should refer to the privacy policies, if any, provided by those third parties.

This Agreement will remain in effect from Service activation until this Agreement is terminated (by Us or by you). To cancel or terminate any Service, you must contact our offices at (870) 628-4221 during normal business hours at least 10 days before the end of the monthly term in which the notice is given. Applicable fees and charges for the Services may accrue until the Services have been disconnected, all C&L Broadband Connect Equipment has been returned, and this Agreement has been terminated, subject to applicable law or the terms of any agreements we have with governmental authorities.

We may refund all prepaid monthly service fees charged for the Services after the effective date of termination, and we reserve the right to subtract from your refund any outstanding amounts due to Us for the Services, for any affiliate or third-party services, or for other applicable fees and charges. Certain fees and charges are non-refundable and are also excluded.

Customer must cease all use of the Services as of the effective date of termination. You must pay in full for your use of the Services up to the date that this Agreement is terminated, and the Services are disconnected (subject to applicable law).

We reserve the right to suspend or discontinue Services generally, or to terminate your Services, at any time in our sole and absolute discretion, consistent with all applicable notice provisions and other regulatory requirements. If we discontinue the Services generally, or terminate your Services without a stated reason, you will only be responsible for charges accrued through the date of termination, including a pro-rated portion of the final month’s charges. If any Services is terminated on account of your breach of any provision of this Agreement, you will be responsible for the full month’s charges to the end of the current term, including, without limitation, unbilled charges, plus the termination fee, if applicable, all of which will immediately become due and payable.

Service may be suspended by the Company without prior notice, if necessary, to comply with applicable laws or to preserve the integrity of service to other Customers. If Business Service is suspended without prior notice, the Company will use reasonable efforts to notify Customer of the suspension and the reason for suspension within 1 business hour of suspension.

Customer must return all C&L Broadband Connect Equipment to us at 900 Church Street, Star City, AR 71667 within 30 days of the date on which the Services are disconnected. You must return the Equipment in working order, with the exception of normal wear and tear. If you fail to return the Equipment, we will charge you an Unreturned Equipment Fee. As the owner of the C&L Broadband Connect Equipment, we have the right to retrieve any Equipment you fail to return. We (or our agents) may request access to your Premises to remove all C&L Broadband Connect Equipment and other material provided by us during regular business hours at a mutually agreed upon time.

You agree to not misuse the Services or Equipment provided by C&L Broadband Connect. Such misuse includes but is not limited to: (i) violation of any applicable law or regulation (ii) use in a manner that adversely interferes with C&L Broadband Connects network or reputation; (iii) any unauthorized or fraudulent use of or access to the Services such as to avoid paying for Services; (iv) use in a manner that infringes the intellectual property or other rights of any third party including copying, modifying, reverse engineering, uploading, downloading or reselling any content; (v) sending content or messages or otherwise engaging in communications that are abusive, obscene, lewd, lascivious, filthy, excessively violent, harassing, deceptive, illegal, fraudulent, threatening, defamatory, libelous, an invasion of privacy, or other similar behavior; (vi) modifying or tampering with C&L Broadband Connect Equipment in any manner other than as expressly authorized by C&L Broadband Connect; (viii) intercepting a third party’s communications or accessing or attempting to access another party’s account or otherwise circumvent any security measures; (ix) uploading any virus, worm or malicious code; (x) using automated connections that allow web broadcasts, automatic data feeds, automated machine-to-machine connections or peer-to-peer file sharing; (xi) using as a substitute or backup for private lines, or full-time or dedicated data connections; (xii) networking hacking and “denial of service” attacks; (xiii) using unauthorized software or devices to maintain continuous active internet connection when the connection would otherwise have entered idle mode.

We reserve the right to immediately terminate your Service if, in our sole and absolute discretion, we determine that you have used the Service or the Equipment in any of the aforementioned ways. In the event of such termination, you will be responsible for the full month’s charges to the end of the current term, including, without limitation, unbilled charges, plus a termination fee, if applicable, all of which will become immediately due and payable upon termination of your Service.

If we believe that you have used the Service or the Equipment for an unlawful purpose, we may forward the relevant communication and other information, including your identity, to the appropriate authorities for investigation and prosecution. You hereby consent to our forwarding of any such communications and information to these authorities. In addition, C&L Broadband Connect will provide information in response to law enforcement requests, subpoenas, court orders, to protect its rights and property and in the case where failure to disclose the information may lead to imminent harm to the Customer or others.

The Company has no obligation to monitor the Service or any user’s use thereof or retain the content of any user session. However, the Company reserves the right at all times to monitor, review, retain and/or disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request.

You acknowledge that you are accepting this Agreement on behalf of all persons who use the Service(s) and C&L Broadband Connect Equipment at the Premises, and that you shall have the responsibility for ensuring that all other users understand and comply with the terms and conditions of this Agreement and any applicable policies. You will take reasonable precautions to prevent others from gaining unauthorized access to the Services. Except as otherwise specified in this Agreement, you are responsible for any unauthorized use and for controlling access to the Services and C&L Broadband Connect Equipment including payment of any charges incurred as a result of any such unauthorized use.

All Services and Equipment provided by C&L Broadband Connect are provided “as is” and “as available” for your use and without warranties of any kind, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or noninfringement. C&L Broadband Connect does not warrant that our Services will be available at any particular time or location; that any defects or errors will be corrected; or that the Service will be free of any viruses or other harmful components. Your use of our Services is solely at your own risk.

No contract or agreement with C&L Broadband Connect shall create legal rights or benefits in third parties. Upon a request by C&L Broadband Connect, you agree to defend, indemnify, and hold harmless C&L Broadband Connect and any affiliated companies, and their employees, contractors, agents, officers, and directors from all liabilities, claims, and expenses, including attorney’s fees, that arise from your use or misuse of C&L Broadband Connect products or Services provided to your network. C&L Broadband Connect reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with C&L Broadband Connect in asserting any available defenses.

Customer agrees that in the event of loss of Service, Customer’s sole remedy shall be a credit for Service charges for the affected time period.

In no event shall the company, its affiliates, officers, directors, employees, and agents be liable for any claims, damages, losses or liabilities, and you hereby waive any and all such claims or causes of action, arising from or related to interruptions in service or the effects therefrom, or liability for any delay or failure to perform, nor for any indirect, incidental, special, punitive, or consequential damages that arise out of or relate to this agreement or the services provided hereunder, including without limitation business interruption, lost profits, computer failure or malfunction, hardware or software damage, loss of files or data, identity theft.

This section “Limitation of Liability” will survive termination or expiration of this Agreement, whether terminated by you or the Company, for any reason.

Unless otherwise specified herein, this agreement constitutes the entire agreement between you and C&L Broadband Connect with respect to our Services and supersedes all prior or contemporaneous communication and proposals (whether oral, written, or electronic) between you and C&L Broadband Connect with respect to our Services. If any part of these Terms of Service is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.

Complaints and questions regarding this agreement, billing, your services, technical support or other matters should be first directed to our Customer Service Support Team or by calling (870) 628-4221. If not resolved or addressed within 30 days from date of receipt of email, complaints and questions should be escalated to the General Manager, or by calling (870) 628-4221 during regular business hours. For any questions regarding a dispute or credit contact us at (870) 628-4221 or at 900 Church Street, Star City, AR 71667.