Customer agrees to pay for all Services provided by C&L Broadband Connect including but not limited to charges for installation (if applicable), Equipment, Services, and all applicable local, state, or federal fees, taxes, and surcharges. The monthly charges for each Service or product shall be the then current monthly charges set by C&L Broadband Connect, as posted on our website.
All Customers will be billed for the upcoming month of Service in advance. Full payment for the first month will be required within 14 days of the installation date. The billing date will be based on the date Services started and will continue on the anniversary date each month. If a Customer chooses to change their billing date, the bill will be prorated to accommodate.
C&L Broadband Connect will send an itemized invoice each month to the email address that you provide. Invoices will be generated and sent approximately 14 days before the due date. If either of the before mentioned dates fall on a weekend or holiday, the applicable date will be the next business day.
Services are offered under a month-to-month basis. The term for Services purchased on a monthly basis ends on the day before the same date in the following month. Subsequent terms of this Agreement automatically renew unless you give C&L Broadband Connect written notice of nonrenewal at least 10 days before the end of the monthly term in which the notice is given. Customers that initiate Service (either Phone or Internet) on a month-to-month basis must pay a $100 installation fee.
Each residential Internet Service package includes a modem and one Access Point Wireless Router. If Customer chooses to have more than one router installed, there will be a monthly fee of $9.99 for each additional router, or $15.99 monthly for a whole home package with up to three additional routers.
You will be charged a $40 fee for downgrading your Internet Service to a different level of speed. The change in your monthly fee will be adjusted on the next month’s bill following the change request. If you request to downgrade your Internet Service to a different level of speed, there will be no changes made until the start of the next billing cycle. Services will not be prorated if such Services are cancelled before the end of a service period. Your Service will remain active until the end of the service period. No charges will be incurred for upgrading your Internet Service to a higher level.
If you attempt to terminate Service prior to the end of a monthly term, you will be responsible for the full month’s charges to the end of the then-current term, including, without limitation, any unbilled charges, all of which will immediately become due and payable. Expiration of the term or termination of Service will not excuse you from paying all accrued and unpaid charges due under this Agreement.
For service calls, a $100 service fee will only be applied if a technician has determined the result of the service interruption is due to Customer negligence. C&L Broadband Connect will not be able to troubleshoot any modems or routers that are not provided by C&L Broadband Connect. Additionally, a $50 missed appointment fee will be charged if a technician is scheduled to visit Customer’s home for a service call, but Customer is not home.
For service cancellation, if Equipment is not returned following a disconnection, an Unreturned Equipment Fee will be applied to the account. Equipment fees will include $130 for the modem and $100 for each router.
Payment for service is due no later than Customer’s billing date of the month. C&L Broadband Connects preferred payment method is automatic bank transfer or credit card payment. Auto-payment will be withdrawn on the due date stated on Customer’s bill. Customers will have the option to make a payment online using their checking account information. If this payment is declined, a returned check fee of $25 will be applied to your next month’s billing statement. When you subscribe to our Services, you authorize us to collect from your payment method, including, if applicable, recovery fees and any other outstanding charges. This authorization will remain valid until 30 calendar days after you terminate our authority to charge your payment method.
You agree to pay all charges due and payable for the Services without counterclaim, set-off or deduction, other than amounts reasonably disputed. Failure to pay in full may result in immediate suspension of services, and C&L Broadband Connect shall have no liability for such suspension under any circumstances. During the period of suspension, Services will be unavailable until the account balance is paid in full.
If you reasonably dispute an invoice, you must pay the undisputed amounts and provide written notice of the disputed amounts. Failure to dispute a charge within a 30-day period shall constitute an irrevocable waiver of your right to dispute the charge, unless otherwise provided by law. The parties shall attempt to resolve the dispute in good faith for a period of 30 days from the notice. If any charges remain in dispute at the end of the 30-day period, you will pay the full amount due within 10 days, otherwise C&L Broadband Connect may exercise any available remedies for breach.
If payment is not received within 5 days of the due date, a temporary non-pay disconnection will be placed on your account. This will disable your Services until you make a payment to your account. However, the failure of C&L Broadband Connect to terminate any Services for non-payment of any charges shall not act as a waiver or estoppel to terminate Services of such account for nonpayment of current or future charges. If full payment is received before the next billing cycle, Services will be reactivated, and a $20 reconnection fee will be applied to the account.
All prepaid fees and other payments by Subscriber are non-refundable and non-creditable, except in situations where Customer has made prior arrangement with the Company to terminate service mid-month and has returned Equipment within the time frame set forth in this Agreement.
Customer is responsible for all charges attributable to its account with respect to the Services. You agree to notify C&L Broadband Connect immediately, in writing or by calling the C&L Broadband Connect support line at (870) 628-4221 if you become aware at any time that Service is being stolen or fraudulently used. You are responsible for all usage charges attributable to your account, even if incurred as the result of fraudulent or unauthorized use by third parties, until you report the theft or fraudulent use of the Service. C&L Broadband Connect, may, but is not obligated to, detect, or report unauthorized use or fraudulent use of Service. You agree to save, defend, indemnify, and hold C&L Broadband Connect harmless from all claims, costs, liabilities, and damages arising out of such fraudulent or unauthorized use.
In the event it is necessary to utilize the services of a collection agency or an attorney to recover payments for services rendered, you will be liable for the reasonable cost of collection including, but not limited to, attorney fees and court costs. C&L Broadband Connect reserves the right to refer your account to a collection agency at any time (no time limits apply).
C&L Broadband Connect has no liability for service interruption; however, if you lose Services for more than 24 consecutive hours and the cause of the outage was within our reasonable control, C&L Broadband Connect will provide you a credit for that period if you request one. All credit requests must be made within 30 days of your next bill following the outage or service issue.