Connect FAQ

Utility worker wearing a hard hat working on power lines from a bucket truck, with a clear blue sky in the background
Smiling toddler sitting in a miniature toy truck customized with a C & L Electric Cooperative logo and a Terex bucket lift attachment
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Can I Use My Own Equipment?

You may use a third-party wireless router if you prefer, but you must use our Optical Network Terminal (ONT) as the modem.

When Will I Get My First Bill for Internet?

Your first bill will be due 14 days after your installation date. Then your monthly bill will be due on the install date each month. For example, If your services were installed on 2/1, your first bill will be due in 14 days. Then on the 1st of each month, your C&L Broadband Connect bill will be due.

Is Fiber Internet 100% of Speed All the Time?

300 Mbps. 600 Mbps and 1.2 Gigabit are maximum capacities. Speeds may be slower based on users accessing the line at the same time or using WiFi access. Speeds are “best-effort” and not guaranteed.

Overhead/Underground Service?
  • The fiber will run to your home or business in the same manner power lines run to your home or business.
  • If your electric service comes from overhead lines, so will your broadband service.
  • If your electric service comes from underground lines, so will your broadband service.