Why Are You Offering Broadband Internet Service?

Our area is rural, including unserved and underserved communities that suffer from inadequate and affordable access to Internet. This limits the opportunities for education, remote work, and essential services.

We plan to bridge the digital divide ensuring that our community has access to reliable, affordable essential services and educational resources. We prioritize customer service with a dedicated support team that provides timely assistance and resolves issues quickly.

We aim to keep our positive relationship with our customers making them feel valued and supported. In addition, by connecting C&L Electric Cooperative’s electric substations and offices with fiber, we will create a smart grid with more automation capabilities to better serve our members.

What Is the Construction & Installation Process?

Construction crews pulling and hanging the fiber and taking it to your home’s outside wiring are preparing the network to go live once construction in the area is complete.

A sales team member will contact you to schedule an appointment for an in-home installer to finalize your connection and test the services from your equipment.

Once that installation is complete and tested, your service should be ready to go. Once you sign up for service and it becomes available in your area, an installation is scheduled. Fiber installation is simple and non-invasive.

  • We pull fiber from our main lines and follow power lines to attach the fiber to your home or business.
  • The fiber will run to your home or business in the same manner power lines run to your home or business.
  • If your electric service comes from overhead lines, so will your broadband service.
  • If your electric service comes from underground lines, so will your broadband service.
  • Next, we attach the fiber line to a box near your electric meter where the inside wiring connects with the outside wiring.
  • Finally, the fiber is connected to a fiber jack inside your home or office, where it’s plugged into the modem we provide.
Overhead/Underground Service?
  • The fiber will run to your home or business in the same manner power lines run to your home or business.
  • If your electric service comes from overhead lines, so will your broadband service.
  • If your electric service comes from underground lines, so will your broadband service.
Is Fiber Internet 100% of Speed All the Time?

300 Mbps. 600 Mbps and 1.2 Gigabit are maximum capacities. Speeds may be slower based on users accessing the line at the same time or using WiFi access. Speeds are “best-effort” and not guaranteed.

When Will I Get My First Bill for Internet?

Your first bill will be due 14 days after your installation date. Then your monthly bill will be due on the install date each month. For example, If your services were installed on 2/1, your first bill will be due in 14 days. Then on the 1st of each month, your C&L Broadband Connect bill will be due.

Can I Use My Own Equipment?

You may use a third-party wireless router if you prefer, but you must use our Optical Network Terminal (ONT) as the modem.